Please note: The returns policy for Aura3’s magnetic jewellery products may differ to the following information so please call 020 8853 4666 for clarification if you are in any doubt.
Returns Policy & Procedure for Sheila’s Natural Creams and Balms
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.
We regret that any item returned to us will be at the customers own expense and risk. Any delivery already paid will not be refunded.
Any intention to return an item must be made in writing via email@example.com.
Should you have any problems with your delivery please contact us on 020 8853 4666 or via firstname.lastname@example.org 9.30am – 5.30pm Monday to Saturday.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us (but please see the Collect+ option below). Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to the address below within 14 working days of delivery to you or your notifying us of cancellation.
Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
All goods should be returned to:
35 Main Road
St Lawrence Bay
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by calling us on 020 8853 4666 Monday – Saturday 9.30am – 5.30pm.
To ensure prompt resolution, please provide and image of the item as it was delivered and the order number. We kindly request that you keep the box, packing materials and the damaged items for inspection by the carrier.
This policy is only applicable to purchases made online; we are unable to process returns for purchases made at a retail counter, exhibition, fair etc.
Returns for purchases made online will not be accepted for return or exchange at a retail counter or any trade exhibitions etc.
This policy does not affect your rights under law as a consumer, which apply in addition.
If an item is not available, it will be shown as out of stock on its product page, within the online shop. Unfortunately you cannot add out of stock items to your Shopping Basket.
Maximum Purchase Policy
We regret that we must limit orders to no more than 4 of any individual item and a maximum purchase of £500.00 per customer. If you have any questions please contact us on 020 8853 4666 and we will be happy to assist.
Simply enter your Offer Code during checkout on the BILLING page. Offer codes are case sensitive and should be entered exactly as they appear. When an Offer Code is accepted, the offer will be reflected on the “Order Review” page.
Please Note: Only one (1) Offer Code may be used per order.