Aura3 (“Aura3”, “we”, “us” or “our”) provides the content and services available on the Site to you subject to the following terms and conditions (the “Terms and Conditions”). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, to be bound by these Terms and Conditions.
Privacy
Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.
About Aura3 Limited
Aura3 Limited is the supplier of Sheila’s Natural product range and an independent distributor of the Energetix Magnetic Jewellery and Wellbeing products range.
Address: 35 Main Road, St Lawrence Bay, Southminster, Essex CM0 7LY
Company registration number: 09543250
VAT registration number GB 215 4591 17 Registered in England.
Eligibility
To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be aged 18 or older; and (b) be the holder of a valid debit/credit card.
Language
This contract shall be concluded in English.
Prices
All prices indicated for products available via the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.
Product Descriptions
We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
Purchase Related Policies
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples you purchase or otherwise receive from us. Please note that all samples and purchases are subject to availability.
We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms and Conditions.
Placing an Order and Order Acceptance
You will be guided through the process of placing an order by a series of simple instructions on the shop page of the Site. An opportunity will be given to review your proposed order and confirm or correct it prior to finally placing your order.
Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card..
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation section of the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will be required to follow the Returns Policy & Procedure.
If you require any information regarding your order(s) please contact us on the following number 020 88534666 or via info@aura3.co.uk during the following times:
Monday – Saturday 9.30am – 5.30pm Excluding UK Bank Holidays
We will not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See Cancellation section.
Payment
You may pay using any of the methods specified in the Payment section of this Site. You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
Ownership of Goods
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Loss Risk
Once the goods have been delivered, the risk of the goods will pass to you.
Delivery
We will deliver the goods in accordance with the delivery option selected by you during the order process. See Delivery section of our Site. Any delivery timescales quoted to you are indicative only. Every effort will be made to group items into one order but some orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party.
Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. This does not affect your statutory rights.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Services on the following number 020 8853 4666 or via info@aura3.co.uk during the following times:
Monday – Saturday 9.30am – 5.30pm Excluding Bank Holidays
Intellectual Property
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference or use and you may draw the attention of others to material posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material must always be acknowledged.
You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us.
If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
All logos, brands and trademarks used on the Site including, but not limited to, Aura3 and Sheila’s Natural range of products are owned by Aura3 Ltd. You may not use these without our consent.
Your Obligations and Responsibilities
In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall always act in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Aura3.
Your Account
You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.
You are responsible for ensuring that the personal information you provide to us is up to date and for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately.
Your account can be cancelled at any time by contacting us by the means and during the hours previously specified.
We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Aura3’s best interests to do so.
We are not responsible for the content of any off-Site pages or any other Sites that may be linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.
Our Liability
The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. Our liability for losses you suffer as a result of your use of the Site, or any Product purchased is limited to the price of the Product purchased. Nothing in these Product Terms is intended to limit or exclude any statutory rights you may have as a consumer (if any) or limit our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. In the unlikely event that you experience a reaction to one of our Products please call 020 8853 4666.
Viruses, hacking & other offences
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
Complaints
If you wish to complain about any matter in respect of the goods provided please contact us on 020 8853 4666 or email info@aura3.co.uk. For complaints submitted via email we will endeavour to respond within 24 working hours.
Disputes
Your use of this Website and any purchase by you of any goods from Aura3 shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions.